Microsoft Dynamics 365 Customer Engagement – is a set of modern, cloud-based intelligent applications which is implemented to automate the entire customer communications chain, from leads to purchases and services. Provides consistent and qualitative improvement in customer interactions leading to stable, predictable income.
Dynamics 365 Customer Engagement includes the following apps:
Microsoft Dynamics 365 Sales enables salespeople to build strong, personalized customer relationships. The analytics built into the system allows you to predetermine the demand and provide the client with exactly those goods or services that he needs right now, which significantly increases loyalty and highly raises the conversion of leads into a deal.
Microsoft Dynamics 365 Marketing allows your marketing team to easily find, qualify and develop relationships with potential customers by building and personalizing the approach to each of them, and transfer loyal, ready-to-purchase customers to the sales department.
Microsoft Dynamics 365 Field Service simplifies the customer service team work by making service requests a strategic advantage for your company. The solution offers a full cycle of work with customer assets maintenance: from optimized planning to proactive maintenance. Built-in analytics helps to ensure consistency and reliability by predicting, detecting, and resolving service issues before your customers even figure out the issue, and enables you to plan costs and optimize resources by sending your technical team on time, where they are most needed at the moment.
Microsoft Dynamics 365 Customer Service delivers a high level of customer service by comprehensive, consistent support services across selected communication channels, regardless of location. Unifies the process of interaction between the client and the company, providing a unified approach and the expected level of personalization. Allows the client to independently receive answers to questions using self-service portals with a knowledge base, a search function, and a platform for communication with both other clients and consultants and experts.
Regardless of whether you represent a medium or large enterprise, work with the B2B or B2C segment, produce goods, or provide services – customer relationship management takes up a significant part of your business.
With the Microsoft Dynamics 365 Customer Engagement Apps line you get:
The result of cooperation with Innoware will be:
If your company is thinking about CRM implementation and does not know where to start, Innoware can become your reliable partner. For more information, organizing a meeting, calculating the cost of a project for your company, please contact us by phone: 044 4902220 or write by mail: firstname.lastname@example.org